01
REPORT RETURN
Fill out the contract withdrawal form.
Scroll down to complete.
INTERNATIONAL TRANSFERS
You have 14 days from receipt of your order to report a return. You are responsible for the return shipping costs.
02
RETURN THE PACKAGE
Return the product within 14 days of submitting your withdrawal notice. Choose any carrier. The customer bears the shipping cost.
03
IMPORTANT! SEND THE TRACKING NUMBER
Place the order number in a visible place on the outside of the package. After shipping, send the order number and the return tracking number to
formularz@equus-brand.com.This information is essential for the efficient processing of your return.
IMPORTANT INFORMATION
Product condition
The product may be tried on only to the extent necessary for inspection. Please return it complete and properly packaged. The customer is responsible for any reduction in value resulting from excessive use.
Refund
We will refund the payment within 14 days of receiving your notice of withdrawal. We may withhold payment until we receive the product or proof that it has been returned, whichever comes first. If you withdraw from the entire contract, we will also refund the cost of the cheapest standard delivery option offered at the time of purchase.
Size exchange
We do not offer direct exchanges. Return the product and place a new order.
Consumer rights
The above information does not limit the consumer's statutory rights.
