Use the "Convenient Returns" form to submit a return within Poland. For international returns, use the form at the bottom of the page.
RETURNS
Want to return a product? No problem! Return Policy: You have the right to return a purchased product within 14 days of receiving the shipment (right of withdrawal). Refund Policy: The refund period may be up to 14 days (counted from the date we receive the return) in accordance with applicable law. Refund Policy: Refunds will be made in the same form you used for payment.
To make a return:
🇬🇧 Returns for Polish customers (Convenient Returns)
For orders with delivery to Poland, returns are processed via the Convenient Returns service, available at the top of this page.
To make a return:
1. Use the Convenient Returns module and follow the instructions.
2. Pack the product and attach the receipt or proof of purchase.
Returns without proof of purchase will not be accepted.
Returns for international customers (form at the bottom of the page)
For orders from outside Poland, please submit your return using the online returns form located at the bottom of this page.
To make a return:
1. Complete the returns form for international customers.
2. Pack the product and attach the receipt or proof of purchase.
In the form, select one of the options:
☐ I am returning the product at my own expense
– send the package to the address indicated below.
☐ Please provide a return label
– After submitting your return, please wait for an email from us with your return label.
The cost of €9.90 will be deducted from the refund.
Return address (if returning at your own expense):
EQ BRANDS Sp. z o. o.
Bolesław Krzywoustego Street 6
81-035 Gdynia
Poland
tel. 509 560 318
form@equus-brand.com
Important information
Products to be returned must be delivered in unaltered condition, without signs of use.
We do not accept returns from business customers (purchases on invoice).
The right to withdraw from the contract applies only to consumers.
COMPLAINTS
For goods purchased from January 1, 2023, Equus-brand.com is liable for any non-conformity of the goods with the contract existing at the time of their delivery and revealed within 2 years from that moment, in accordance with the provisions of the Consumer Rights Act of May 30, 2014. If you believe that the goods you purchased do not conform to the contract / are faulty, you may submit a complaint in accordance with applicable law.
To submit a complaint:
1. Fill out the online complaint form located at the bottom of the page and pack the parcel along with the receipt or proof of purchase.
2. Send the parcel.
EQ BRANDS Sp. z o.o.
ul. Bolesława Krzywoustego 6,
81-035 Gdynia,
+48 509560318
formularz@equus-brand.com
3. Await resolution of the complaint.
Complaints are processed no later than 14 days from the date of receipt of the complained product. If the complaint is deemed valid, we will fulfill the complaint claim in accordance with applicable law. If you want to check whether your package has safely reached us, you can do so on the carrier's website through which you sent the shipment back.
