For goods purchased from 01.01.2023 onwards, Equus-brand.com is liable for any lack of conformity of the goods with the contract existing at the time of delivery and revealed within 2 years from that time, in accordance with the provisions of the Consumer Rights Act of 30 May 2014. If you believe that the goods you purchased do not conform to the contract / are faulty, you may submit a complaint in accordance with the relevant legal provisions.

To submit a complaint:

1. Fill out the online complaint form, located at the very bottom of the page, and pack the parcel along with the receipt or proof of purchase.

2. Send the parcel.

EQ BRANDS Sp. z o.o.

ul. Bolesława Krzywoustego 6,

81-035 Gdynia,

+48 509560318

formularz@equus-brand.com

3. Wait for the complaint to be processed

Complaints are processed no later than within 14 days from the date of receipt of the complained product. If the complaint is deemed justified, we will fulfill the complaint claim in accordance with applicable law. If you want to check if your parcel has safely reached us, you can do so on the carrier's website through which you sent the shipment.