Your privacy choices

As described in our Privacy Policy, we collect personal information about you based on your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. This allows us to show you ads on other websites that are more relevant to your interests, and for other reasons described in our Privacy Policy.

Sharing your personal information for targeted advertising based on your interactions with various websites may be considered a "sale," "sharing," or "targeted advertising" under certain U.S. privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you wish to exercise your right to opt out, please follow the instructions below.

If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, then depending on where you are located, we will treat this as a request to opt-out of activities that may be considered a “sale” or “sharing” of your personal information, or other uses that may be considered targeted advertising based on the device and browser you used to visit our website.

For goods purchased from 01.01.2023 onwards, Equus-brand.com is liable for any lack of conformity of the goods with the contract existing at the time of delivery and revealed within 2 years from that time, in accordance with the provisions of the Consumer Rights Act of 30 May 2014. If you believe that the goods you purchased do not conform to the contract / are faulty, you may submit a complaint in accordance with the relevant legal provisions.

To submit a complaint:

1. Fill out the online complaint form, located at the very bottom of the page, and pack the parcel along with the receipt or proof of purchase.

2. Send the parcel.

EQ BRANDS Sp. z o.o.

ul. Bolesława Krzywoustego 6,

81-035 Gdynia,

+48 509560318

formularz@equus-brand.com

3. Wait for the complaint to be processed

Complaints are processed no later than within 14 days from the date of receipt of the complained product. If the complaint is deemed justified, we will fulfill the complaint claim in accordance with applicable law. If you want to check if your parcel has safely reached us, you can do so on the carrier's website through which you sent the shipment.

Complaint form

Order/receipt number

Products

Customer data

Your complaint will be reviewed within 14 business days. Once we have reviewed it, we will contact you to provide a decision.