Complaints (non-conformity of goods with the contract)
For goods purchased from January 1, 2023, Equus is liable for any lack of conformity of the goods with the contract existing at the time of their delivery and revealed within 2 years from that time, in accordance with the Consumer Rights Act of May 30, 2014.
If you believe that the purchased goods do not conform to the contract or are faulty, you may file a complaint.
How to file a complaint:
- Fill out the online complaint form available on the store's website.
- Pack the product along with proof of purchase.
- Send the package to the following address:
EQ BRANDS sp. z o.o.
ul. Bolesława Krzywoustego 6
81-035 Gdynia
tel.: 509 560 318
e-mail: formularz@equus-brand.com
- Wait for the complaint to be processed.
Complaints are processed no later than 14 days from the date of receipt of the complained product.
If the complaint is upheld, the claim will be fulfilled in accordance with applicable legal provisions.
