Yes, orders are placed through the online store. Creating an account is not required, however, doing so allows you to view your order history.

In case of technical difficulties, our customer service team can help you place an order
or guide you through the entire process; to do so, please send an email to office@equus-brand.com.

Products marked as “available” can be ordered.
Products added to the cart are not reserved until the order is paid for.

If the orders have not yet been shipped, it is possible to combine them. To do so, please
contact customer service.

System messages may end up in your SPAM or PROMOTIONS folder. We recommend checking these
folders and ensuring that the provided email address is correct.

Delivery method
InPost Courier
Delivery time - up to 2 business days
Orders < 300 PLN - 13.90 PLN
Orders ≥ 300 PLN - 0 PLN

InPost Parcel Lockers

Delivery time - up to 24 hours
Orders < 300 PLN - 15.90 PLN
Orders ≥ 300 PLN - 0 PLN

Orders up to €100 → shipping cost €10
Orders over €100 → free shipping
Delivery time:
Poland: up to 2 business days
EU countries: up to 6 business days

Yes, we ship orders to select European Union countries. The available countries are visible
during checkout.

No, the delivery cost is added at the final stage of placing the order.

Available payment methods are visible during order checkout. Currently, cash on delivery is not available.

Yes, it is possible to cancel an order until it has been shipped. To do so, please contact
customer service and provide your order number.

If the order has not yet been processed, it is possible to cancel a single
item by contacting customer service.

Customers from Poland
Returns are processed via the Wygodne Zwroty system, available on our website.
To initiate a return:

1. Go to the returns page.
2. Enter your order number and email address.
3. Select the products to be returned and confirm your request.
4. Follow the further instructions provided.
The process is fully automated and integrated with the store.

Customers from other European Union countries
Returns are processed using the return form available on the website under the DELIVERY AND RETURNS tab.
In the form, you must select one of the following options:
return the product at your own expense
request a return label (a cost of €9.90 will be deducted from the refund)
After submitting the form, you will receive further instructions regarding the return.

Returns can be made within 14 days of receiving the order.

The Buyer bears the cost of the return, unless the return label option for international
orders has been selected.

Yes, it is possible to return any number of products from a single order.

The refund will be processed within 14 days of receiving and accepting the return.

A complaint can be submitted via email or by using the contact form, providing the order
number and a description of the issue.

Complaints are processed within 14 days. We will notify you of the decision by email.

Depending on the situation, a refund or shipment of a new product is processed within
14 days.