Use the "Convenient returns" form to report a return within Poland. For international returns, please use the form at the bottom of the page.
RETURNS
Would you like to return an item? No problem! Timeframe for product returns You have the right to return a purchased product within 14 days of receiving your shipment (the right of withdrawal from the sales contract). Timeframe for refunds The refund process may take up to 14 days (calculated from the moment we receive your return) in accordance with applicable legal regulations. Refund method The refund will be issued using the same payment method you used for the original transaction.
To make a return:
🇵🇱 Returns for customers from Poland (Wygodne Zwroty)
For orders delivered to Poland, returns are processed through the Wygodne Zwroty service, available at the top of this page.
To make a return:
1. Use the Wygodne Zwroty module and follow the instructions.
2. Pack the product and include the receipt or a document confirming the purchase.
Returns without proof of purchase will not be accepted.
Returns for international customers (form at the bottom of the page)
For orders outside of Poland, you must report the return using the online return form located at the very bottom of this page.
To make a return:
1. Fill out the return form for international customers.
2. Pack the product and include the receipt or a document confirming the purchase.
In the form, select one of the options:
☐ I am returning the product at my own expense
– send the package to the address provided below.
☐ Please provide a return label
– after reporting the return, please wait for an email from us with a return label.
The cost of €9.90 will be deducted from your refund.
Return address (in case of returning at your own expense):
EQ BRANDS Sp. z o.o.
ul. Bolesława Krzywoustego 6
81-035 Gdynia
Poland
tel. +48 509 560 318
formularz@equus-brand.com
Important information
Products for return must be delivered in an unaltered state, with no signs of use.
We do not accept returns from business customers (purchases made with a VAT invoice).
The right of withdrawal from the contract applies only to consumers.
COMPLAINTS
For goods purchased from January 1, 2023, Equus-brand.com is liable for any non-conformity of the goods with the contract existing at the time of their delivery and revealed within 2 years from that moment, in accordance with the provisions of the Consumer Rights Act of May 30, 2014. If you believe that the goods you purchased do not conform to the contract / are faulty, you may submit a complaint in accordance with applicable law.
To submit a complaint:
1. Fill out the online complaint form located at the bottom of the page and pack the parcel along with the receipt or proof of purchase.
2. Send the parcel.
EQ BRANDS Sp. z o.o.
ul. Bolesława Krzywoustego 6,
81-035 Gdynia,
+48 509560318
formularz@equus-brand.com
3. Await resolution of the complaint.
Complaints are processed no later than 14 days from the date of receipt of the complained product. If the complaint is deemed valid, we will fulfill the complaint claim in accordance with applicable law. If you want to check whether your package has safely reached us, you can do so on the carrier's website through which you sent the shipment back.
